Frequently Asked Questions

General Enquires

Where does the tiered seating start? Can you still see from the end of a row?

What does 'General Admission' mean?

General admission means that seats are not allocated.  We recommended that you arrive half an hour prior to the performance to select your seat.

Can I upgrade or exchange my ticket over the Internet?

Unfortunately you cannot exchange your ticket over the internet. Exchange policies vary per performance, please check the event information or contact Canberra Ticketing for details of individual performances. For productions which allow exchanges, we ask that all exchanges be made in person at Canberra Ticketing. All exchanges must be finalised at least 24 hours prior to the ticketed performance and will incur a $2.20 per ticket administrative fee.

What is the age range for child ticket prices?

Unless otherwise stated a child is aged 1-15 years. For details check event information or contact the Canberra Ticketing.

Infants under 12 months of age are permitted without a ticket provided that they do not occupy a seat.

Can I purchase a gift certificate online?

No, in the interests of patron security gift certificates are only available at the Canberra Ticketing in Civic.

Will I be getting the best available seats?

Yes. Tickets issued online will be selected from the best available seats at the time of booking. Our online ticket office is connected real-time to our box office ticketing system.

When booking in person or via the phone you will automatically be offered best available unless you have a specific seating request.

What about wheelchair bookings?

To ensure wheelchair accessible seating allocation, please contact Canberra Ticketing to discuss your seating requirements in person. Alternatively, you may complete and forward our Accessible Seating Form and one of our staff will contact you as soon as possible.

What venues/events are sold through this website?

Canberra Ticketing's online booking service covers all events in The Playhouse, Canberra Theatre and The Courtyard Studio, and through Canberra Ticketing other venues in the ACT including The Belconnen Community Centre, Tilley's Devine Cafe and The Great Hall at Old Parliament House.

Online Payments

How to make wheelchair bookings?

To ensure wheelchair accessible seating allocation, please contact Canberra Ticketing to discuss your seating requirements in person. Alternatively, you may complete and forward our Accessible Seating Form and one of our staff will contact you as soon as possible.

How secure are my credit card details?

Canberra Ticketing provides online ticket sales through our partner Tickets.com using a system of Internet security called TicketSafeTM. With the Tickets.com TicketSafeTM system at our web site, and a secure browser at your end, you can be rest assured that your credit card and anonymity are protected. We support the Verified by Visa service and the Verisign standard to provide a secure environment between your browser and our web site. A VeriSign electronic certificate ensures that you're in contact with Tickets.com and not a digital imposter. All data passed during the secure connection is encrypted for security and transferred with no chance of it being intercepted and used for any purpose other than the transaction you intend.

For the best security you should make sure your browser has been upgraded to the most current version. You should then configure your browser to manage a Secure Socket Layer (SSL) connection. Your browser 'tells' you when it has established a secure connection by displaying an icon, generally a padlock in the locked position, located at the bottom of your browser window.

Ticket Price

Can I buy concession tickets on the web?

Yes. The concessions applicable for individual performances vary - see the event information for available concessions in the show you wish to see. Some concession types will not be available online, such as groups and family tickets, however these may be booked over the phone or in person.

Are concessions available for all shows?

Concession prices are at the discretion of the promoter.  Check the information on the show you wish to purchase to find out if they have differing ticket prices.

Is there a booking fee over the web?

No, there is no additional fee for booking tickets over the web.

Does my child need a ticket if they are sitting on my lap?

Infants under 12 months of age are permitted without a ticket provided that they do not occupy a seat.

Can I reserve tickets without paying?

No, payment must be made in order to secure a ticket.

Is there a difference in price between seats in the front and back of the theatre?

Generally all tickets are the same price throughout the venue, however this is at the discretion of the promoter.  Check the information on the show you wish to purchase for to find out if they have differing ticket prices.

Ticket Collection

Where is the box office if I'm picking up tickets?

At the Canberra Theatre Centre, the Box Office is located in Civic Square on London Circuit. Standard hours are 9am to 5pm Monday through Friday and 10am - 2pm on Saturdays.  Canberra Ticketing will also be open one hour prior to performance start times at the Canberra Theatre Centre and a minimum of 30 minutes for all other venues. Contact Canberra Ticketing or see the Ticket Collection page for details on ticket collection for outside venues.

What if my tickets are lost?

If you have misplaced your tickets, or they have been stolen, please contact Canberra Ticketing. Duplicate tickets will be issued, but only 30 minutes before performance commencement, and upon presentation of identification.  For performances not taking place at the Canberra Theatre or The Playhouse duplicate tickets will be provided at the door of the respective theatre on the night.

How long before the show should I pick up my tickets?

It is recommended that you pick up your ticket at least half an hour before the show is due to start.

What if I'm running late?

The Box Office is open up until half an hour after performance commencement.  If you are later than this the Front of House Concierge will have your tickets. Please note that many shows observe a lockout on latecomers and you may not be admitted until a suitable break in the performance, or even the second act.

What forms of I.D. do I need to pick up my tickets?

You will require standard identification to collect your tickets (i.e. drivers license, credit card) as well as proof of any concessions you have claimed.